Customer satisfaction is very important to us. If you are not completely satisfied with your order, please read the following return/refund policy for further instruction.
We have a 15-day return policy. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not refund or exchange candles that have been burned. Unfortunately, we do not refund shipping and if the item is returned, you are responsible for the return shipping charges.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged and are covered by Route Package Protection (Route). If you receive your item and it is damaged, you can file a claim here. Once your claim has been approved Route will notify us and we will process your replacement order. We have noted on our website that we cannot guarantee that our whipped tallow and whipped body butter will not melt during transit and if they arrive melted that is not covered by Route and cannot be replaced.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, it will only be the cost of the item(s) you purchased.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
When shipping item(s) you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.